The Doctors Middlemore

I get what you mean they never answer their phone. But in all honesty, its better to just send them an email. Theyll reply Within that same day or the next but its better to communicate that way rather than on the phone.
Apr 22nd, 2023

If I could give 0 stars I would. Walked in when doors open to take my daughter and came out at 1230pm..you're better off going to the hospital cause you will be waiting the same amount of time. I was told by the doctor to plan ahead when visiting the doctor to avoid waiting almost 5 hours at walk in - SURE ill just consult a psychic and find out when my daughter will be sick and book an appt...HONESTLY what a joke!!! Green Cross Health (the owners) are heavily focused on making money while our Maaori and Pacific whaanau continue to suffer - waiting weeks for an appt, waiting half the day as a walk-in and told you cant do repeats cause you have to book an appt with your GP, so why not reduce the price for walk-ins if you still have to book to see your GP. Hopefully the new Samoan General manager reads these comments and at least do something.
May 2nd, 2023

5 star for Nurse Anna (Filipino ethnicity) I wanted take a moment to express my sincere appreciation for the excellent care you have provided on my recent visit. Your attention to detail and willingness to listen to my concerns were truely impressive. Anna was very professional, kind and empathetic. However one of the receptionist was very rude when I approached her as the doctor forget to prescribe one of my medication, the receptionist rudely stated wait at the door and ask doctor when he comes out patients sitting around were also shocked with the behaviour . While I was waiting outside on crutches nurse Anna saw me and ask if I need any help, she put a message for doctor for me. Thank you Nurse Anna I wish and hope their can be more Anna at clinic who can make difference in to people life.
Apr 29th, 2023

Wont recommend middlemore drs you would have to wait 4hrs to be seen the waiting time is unbelievable. Dr Chen is an amazing dr though. Also for the Receptionist they need to start answering their calls when people are calling them and nurses are ok sometimes thats my honest feedback for them.
Apr 17th, 2023

Absolutely useless. My son visited them for a sicksheet, and the doctors said oh I want to see him before giving anything. Even though he had booked an appointment already. He had to wait 5+ hours. Receptionist also being very ignorant. Changed from one gp to this one but only coming across more useless service. Management should step up and pull their centre together.
Apr 15th, 2023