First Global Logistics

I have had a terrible experience so far and there is no end in sight. I was charged GST and other charges for my parcel because it had arrived in NZ. After I paid the invoice I heard nothing for a week. When I checked what had happened to my parcel I was told it had never been scanned into NZ and was on its way back to the supplier in the US. Apparently it is somehow my fault that my parcel has gone missing and I have not heard any more from them in almost a week. There seems to be no interest to help me find my parcel. I am completely at a loss for what to do next. My original shipping was through USPS, I will definitely avoid using USPS in the future for fear of FGL getting involved
Dec 29th, 2021

worst service ever!!!!
May 3rd, 2023

Worst experience ever. Lost or destroyed 2 parcels from the US. Even tho correct documentation was given and received. From all the bad reviews this company blames the five Mile couriers they hand over parcels to. Stolen then maybe ? Logical thing for this company to do would be to use NZ Post. Never again.
Jan 13th, 2023

so much for great customer service every phone call email and facebook message request I made was not responded. wouldnt recommend
Oct 28th, 2022

Small to medium size company able to give a more personalized service
Sep 30th, 2022