Relay

Closed 1 hr before the last flights departed. Left 200+ passengers with no way to buy water or snacks before 12+ hr long haul flights. They were the only store open, and they closed early, and were fully unapologetic when asked about it, in spite of posted hours saying they were open until after the flight left. Terrible customer service, suspect they are only in business because of the monopoly they have at the airport.
Jun 1st, 2022

Feb 17th, 2023

Seems like I am not the only one to experience such horrible customer service! I picked up a couple of items advertised on the huge digital screens (wish there was an option to upload images so I could share) but was told the items were not in the system. Even when I told them they could be fined for false advertising, was pretty much told to p!ss off! Not sure why the airport admin have not taken any action given the terrible reviews.
Dec 2nd, 2022

Horrific experience at Relay Auckland airport store (pre-departure). When questioning why the item scanned at a higher price to the shelf price I was told to take it or leave it. I then opted to take the item only to have change thrown at my daughter accompanied by a seriously bad attitude. If this is how departing passengers are treated I wont be calling on this store when next I return home with my family. Sunday 17.07.22 at around midday
Jul 16th, 2022

$16.99 for paracetamol and terrible service.
Jul 10th, 2022