The Body Shop

Great customer service by Tasha. Thank you Tasha for doing the gift wrap for my secret Santa.
Dec 23rd, 2022

Oct 1st, 2022

I walk in for the first time I had a gift card to use. I was after something in particular so needed the workers help she was on the phone so I just got what I thought would be ok then I got to the till & still waited for her to get off the phone. She rings me up and I give her the card & she says she cant use the voucher becoz their systems are down for almost a week now really!!! Sort out a Manual way to process vouchers ring ur head office and have them enter it do something because thats not good enough so basically I had to leave because she wasnt able to process my gift card & felt Kinda annoyed about the whole situation!! Maybe more embarrassed than anything
Aug 3rd, 2022

Customer service is really good :) My gripe is Ive noticed my lip butter which cost $15.50 is made in Thailand? If I wanted to pay this much for a lip butter I would of expected the products to be made in countries that pay fair wages to employees etc, Now I know the Body shop are trying to maximise profits by having some of their products made in countries that have no workers rights and workers arent paid a fair wage, working conditions etc. I guess its cheap labour and yet I thought the body shop brand was about fair wages for impoverished communities etc. I might as well buy a lip balm from the warehouse or K mart. Thats like a person talking about carbon emissions and flying around in private jets. For a brand thats all about fair trade etc I thought you would do better.
Aug 3rd, 2022

Felt very unsatisfied with the customer service from the white pregnant lady at the till. Instead of giving us a solution for a system glitch due to the membership she gave an option of cancelling the membership. Quite a shame for the company to have team members who don't show their members respect.
May 3rd, 2022