Auckland Air Conditioning

From a company that used to be great with service and communication, it is such a shame to see it in a state of no customer focus or communication any longer, when the previous owner, owned the company I organised the purchase of many aircon units and continued to do a few less once he sold, I feel the service has now reached rock bottom with little follow up and what is followed up is haphazard at best. You are going to lose many clients if you dont get your act together fast. I requested a service fault to be fixed for the forth time with the same problem on the unit since it was installed by your company, I have paid for the same fix each time and the problem continues, someone was supposed to visit last Thursday Feb 9 but was delayed and went home early. He was then coming Friday but I heard nothing so he was then booked for Tuesday Feb 14 and again no call and no show, it is now Friday Feb 17 and still no aircon fix or any contact from AK Air which is not satisfactory in any customers books, I should be charging you for all the time I waste waiting around for no one to turn up of even have the courtesy to call, it is not that hard but some find it so. All I want is my aircon fixed once and for all properly, PLEASE make a time and stick to it just for once or at least have the courtesy to let me know you are not coming. Services: A/C system repair, Install AC
Mar 1st, 2023

Originally 5 star review, but then the unit stopped working and it took more than 6 weeks to get it fixed, very poor communication, not interested in after-sales service, made to wait at home for technician that didn't show up several times, and parts that never got ordered. Had to call Mitsubishi directly. I really hope you choose a different company, as these guys were just awful. Services: Installation, Heating system installation, Install AC
Oct 23rd, 2022

Hi Vicky Outstanding service once again, fast , prompt, professional and great communication, can you please pass on thanks to your team and a big thank you to you for keeping me informed. Thank you, and look forward to working with you again in the future. Cheers Mike Dillon Service: Install AC
Apr 28th, 2022

Auckland Air Conditioning installed a new air con unit for us as well as annual maintenance on our other units. Everything works perfectly. They were highly knowledgeable, tidy and did a great job in the installation. Vicky was also great in organising and extremely responsive to any questions I had. Thanks so much guys :) Would highly recommend!! Services: A/C system repair, Install AC, A/C system maintenance
Dec 18th, 2021

Critical: Professionalism
Aug 8th, 2021