Carpet Mill

Product itself is good. Everything else was nothing shy of a disaster! From booking, to installation, even final billing, we are still having issues months after the job finally being completed. It wasnt worth the months and months of stress we have had to endure.
Aug 12th, 2022

We are generally happy with the efficiency and process but we had quite a few white linear marks and more joins than on the carpet join map. If you use this company I would suggest asking for as few joins as possible and checking the warranty.
Apr 12th, 2023

Poor carpet and poor install. Had casa bella nitro installed a number of years ago. The carpet quality is poor. Despite a short cut it flattens down and tracks and looks old after a year or so. We had feltex swatches for doormats and they didn't have the same problem and looked so much better, reminding me of the bad decision made and better decision that could have been. Horrible sack backing which starts to go crunchy. Then the install was a nightmare. Poor joins, with carpet overlapping slightly. Carpet sucked up off the floor at edges by the vacuum cleaner. The latter issue was fixed after months contacting carpet mill and multiple visits. 15 year warranty but would rather put something else in than go through that again.
Jan 27th, 2023

So happy with the final product. Great communication and carpet was put in in a timely matter.
Nov 29th, 2022

We are happy with our carpet laying and final product, however, our house was left very messy afterwards, and we had to spend over an hour vacuuming the huge mess that was left. We questioned them not cleaning up after themselves, but were told that they never do. It was a bit frustrating and took the shine off new carpet day.
Sep 12th, 2022