Specsavers Optometrists & Audiology - Glenfield Mall

Had to get new glasses and the staff made the choice of frames easy to.
Apr 25th, 2023

Have had great customer service and care on two occasions (my son and myself). The level of professionalism is exceptional and all the staff throughout have been wonderful. Have been to other branches in the past (st lukes, albany) but the glenfield has been thr best so far.
Apr 13th, 2023

The team at Specsavers Glenfield were so kind and helpful, I had a great experience! They had to tell me I needed reading glasses for the first time in my 48 years on earth, but due to the friendliness of the team and how lovely they were, I'm actually looking forward to getting glasses. You know you're in a great place when team members are humming to themselves as part of their work. Could not recommend highly enough.
Apr 13th, 2023

Mar 10th, 2023

Very bad experience. I made an appointment online for a free contact lens test. When I got to the store, the staff said that I needed to make another appointment. When I got to the store again, the test started for about 30 minutes. After the test, the staff said that I needed to pay $ 60 . I said "It's clearly written on your website that it's a free test, why am I paying?" She said, "They did a full eye test for me, not a contact lens test ". I was shocked, I made an appointment for a free contact lens test, why did you do full eye test for me. I think before testing,The staff should inform customers in advance that the service has changed and the price of the new service. Then customer to decide whether to proceed with new testing. However, the staff did not tell me the information in advance, but after all the services were completed,The staff made me pay. Isn't this force consumption? Finally, the staff said I don't need to pay this time. All the previous procedures were cancelled, and the contact lenses I ordered were also cancelled. I came to the store with the intention of buying contact lenses that would fit me, but in the end I wasted about 1 hour and I didn't get any contact lenses. Now the website still says "Free contact lens test and try on." This sentence is a deception to attract customers to force consumption after entering the store. Such a bad way of deceptive sales could really put you out of business.
Mar 17th, 2023