Spark Store Glenfield

Good customer service. Harris is cool.
Mar 27th, 2023

Mar 19th, 2023

My 80 year old husband went in today and asked for a replacement battery as his(rather old)phone wasn't charging. The assistant told him they didn't sell batteries but neglected to tell him the store next door did & proceeded to tell him his phone was riddled with viruses(true)& he needed a new,$400 phone.After a pause,he then added that he thought my non-techy husband should have a "better"phone-$800!!Luckily,my husband asked who did remove viruses and,after another pause,he was reluctantly told about the Tech Repair stall just outside the Spark store.Disgusted by the blatent upselling by a Kiwi brand.Unethical! Won't be buying phones from Spark again.Not to be trusted.
Jan 8th, 2023

Really disappointing service. Came in needing a phone repair. Told by member of staff I don't have authority over the account, I bought the phone, I set up the account but they wouldn't hear of it. 4 staff standing around no one bothering to come over even when I asked for the manager. I left only to get called 15 minutes later saying I can bring the phone back, I am on the account, they were looking in the wrong place on the account details. Sort out your staff training Spark.
Nov 14th, 2022

Got a good staff member who was helpful and got all my enquires done with no trouble very pleased
Oct 18th, 2022