The Warehouse WestCity

Extremely disappointed with the service in this branch. I was in store with my toddler for 45 mins looking for an inflatable pool. Couldnt find it but website and another store Ive been to says they have 20 units. I asked 2 staff to help out as my toddler is getting impatient by this time but was told to check at the customer service which was closed! Asked the lady at the front to check stock for me and was told it was all in the pool display but I told them none was in there. She tried to call staff to help me but after some time she said that no one responded to her call so no one can help me but I saw 3 staff walking around the store! In the end I saw another staff on the floor and I insisted he comes with me to check as I was told the same thing- its in the pool display area. Lo and behold even the staff couldnt find it because theyre all boxed on top of the shelf! The prices are also different- much higher than the other stores which has their systems sorted with the further reduction sale.
Mar 28th, 2023

Happy with last two visits to The Warehouse. Unlike other shops they still have the old fashioned way of doing Laybuy instead of everything only being available online using a dumb app , you can actually try the clothes on first in the shop . I REALLY LOVE that about The Warehouse I can pay it off weekly or whenever it suits.have upto 3months to complete the payment they give you a paper receipt and no pressure or commitment , upto 3 months paying by cash or EFTPOS etc so definitely a BIG BONUS . Will definitely continue to shop here and use Laybuy ( over the counter ) to purchase items . More rewarding paying something off before you own it.
Apr 29th, 2023

Didn't have what I wanted,but got it on the app and ordered online ,used the chat feature which was so helpful and they answered straight away very useful ,easy ordering no problems and you are supporting your chosen charity for free great job the warehouse clean tidy shop
Apr 29th, 2023

Nice big store but your serviced aisles are always closed and self service kiosks are card payment only, wth!? Room for improvement
Apr 19th, 2023

I often shop at this Warehouse branch, the prices are not as good as they used to be and getting assistance is almost impossible with very few actual humans available at the checkout can sometimes also be frustrating
Apr 13th, 2023