Carpet Court Wairau Park

Really poor service! I purchased some laminate in October 2020. Carpet court made an ordering mistake and delivered a different laminate on the day of installation. Since the rest of my house was already done with the chosen model, i refused installation. After speaking to carpet court, they offered to install the wrong laminate (the previous flooring had already been removed), order the right one (which would take 12 weeks to arrive) and install the new one as soon as it was available. It has been months now and carpet court are ghosting me. My phone calls go to voicemail mail and they are never returning phone calls or emails. I managed to track the rep who sold is the product once and she assured me my laminate had just arrived in the country and she would send me an email later that day too confirm an install date... That was 3 months ago!!! No communication since and nothing has been sorted! I will never use carpet court ever again!
May 4th, 2022

Great customer service. Although only one poor staff member on but he made sure we knew all information prior and booked us in for a measurement
Apr 7th, 2023

Purchased carpet a while back. Awesome service from Richard and Sophie, extra points for patience with some very picky and indecisive customers! Install was held up by lockdown but was done promptly and to a high standard when feasible. Carpet looks great and is complimented by most visitors!
Sep 15th, 2022

This was one of three companies I looked at, ended up choosing a different company, Carpet Court prices are on the high side, slow in their response to the costumer needs, had to chase them for the quote and you would need to negotiate the price! You should read the contract because costumers are expected to move their furniture!
Jul 20th, 2022

Staff are lovely and very helpful. Let's hope the install goes just as good as the visit to the store
Jul 9th, 2022