CompoundLabs

Talked to pharmacists at compound lab today. Picking on very small details that could be easily resolved. Had the same problem many times in the past. Making the dispensing process very difficult. Wasting my doctor and my pharmacy's time. If you cant do your job may as well leave it to someone else to do it
Mar 10th, 2023

Great service, friendly and easy to get hold of. These guys have been making thyroid combination tablets for me for several years and they are lovely to deal with. They warn you up front how long it will take or when they are going to be closed so that you can get your tablets made in time. Thanks a lot
Jan 12th, 2023

Hi team! Good communication from placing the order. Just a suggestion for the customer service team when it comes to improving communication when shipping a prescription: 1. I would suggest not to use a standard script saying the turn around time is 5 working days from today to dispatch your order whilst the prescription med is an overnight shipment. 2. As it is an overnight shipment, it would be great that you send an email with a tracking number after dispatching the item. This would give us a clear indication that a parcel is being sent. 3. As we understand that this requires signature, an email update gives us a clear indication to be at home on the expected day of delivery or give us an option for a non signature delivery or any ways we can update delivery instruction ie. Authority to leave parcel 4. I understand that NZ courier didnt do their part calling from the intercom from our compound gate nor call my mobile number. Leaving a note in my mailbox instead without even my name on it (empty) while i was at home the entire week due to home isolation. Had i not checked our mailbox that day, i wouldnt know that there is a parcel for me. I had to ring NZ courier if it was for myself or my husband or if it was sent by mistake. Since it was under my name (as per their system) i knew that its the med from compound lab as that is the only one i have ordered that week. I understand that there are mistakes from both parties- it would be important to improve your communication when shipping. Sending a tracking number the next day only when i sent an email confirming if the parcel is from your end is not helpful at all. A half apology and not taking responsibility from lack of communication from your end , i felt gaslighted and not acknowledged.
Jul 21st, 2022

3 weeks before my script was processed and I had to get in touch with them
Jul 16th, 2022

After some disappointing interactions with Compound Labs I think they have really turned things around. I think they took the feedback they were given and I know feel I can rely on them for getting my medication in a short time frame. Thank you Compound Labs.
Jun 17th, 2022