MacMillan Plumbing & Gas Ltd
Chamber Rating
-
Nick Leishman
Fast efficient service
Apr 22nd, 2023 -
Vincent Mukundi
Jun 9th, 2021 -
John Hemmings
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Jun 13th, 2020 -
Sam Smith
Not taking residential jobs at the moment. Receptionist let me describe my problem twice before telling me that. Don't bother.
Mar 28th, 2020 -
Paul Ryan
My review is shared with that of Sam Smith some time ago. Not taking residential work currently. Perhaps their website should indicate that in the first place. Person I spoke to could do with some PR skills even if declining. Good communication and engagement are basic skills to have. Thank you for your response below: much appreciated. Two things: 1. The explanation I received was not lacking in communication at all. The point is how it was communicated - short, sharp & brusque in my view. Bluntly, that yr firm was not taking residential business & no explanation offered as to why not. I don't recall an apology. I think it is important to observe that pro-social engagement with a potential customer is a significant business skill even when declining a request. Yr business is very well reviewed indeed. Consider three other plumbers I approached after you. All were very polite, apologetic and helpful when declining me for various reasons... particularly offering to recommend other plumbers who were likely to be available given the holiday period. This was not forthcoming from your firm. I accepted one of those offers, work completed to 100% satisfaction and I would recommend all three who declined me no problem. 2. If you are currently unable to accept residential work, which seems to have been the case for quite some time now, perhaps some information regarding this situation on your website would be helpful ...
Nov 8th, 2019
Contact Info
- 64800527837
Questions & Answers
Q What is the phone number for MacMillan Plumbing & Gas Ltd?
A The phone number for MacMillan Plumbing & Gas Ltd is: 64800527837.
Q Where is MacMillan Plumbing & Gas Ltd located?
A MacMillan Plumbing & Gas Ltd is located at 35L Maurice Rd, Onehunga, AUK 1643
Q What is the internet address for MacMillan Plumbing & Gas Ltd?
A The website (URL) for MacMillan Plumbing & Gas Ltd is: http://www.macmillanplumbing.co.nz/
Q How is MacMillan Plumbing & Gas Ltd rated?
A MacMillan Plumbing & Gas Ltd has a 3.4 Star Rating from 5 reviewers.
Ratings and Reviews
MacMillan Plumbing & Gas Ltd
Overall Rating
Overall Rating
( 5 Reviews )Nick Leishman on Google
Fast efficient service
Vincent Mukundi on Google
John Hemmings on Google
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Sam Smith on Google
Not taking residential jobs at the moment. Receptionist let me describe my problem twice before telling me that. Don't bother.
Paul Ryan on Google
My review is shared with that of Sam Smith some time ago. Not taking residential work currently. Perhaps their website should indicate that in the first place. Person I spoke to could do with some PR skills even if declining. Good communication and engagement are basic skills to have.
Thank you for your response below: much appreciated. Two things:
1. The explanation I received was not lacking in communication at all. The point is how it was communicated - short, sharp & brusque in my view. Bluntly, that yr firm was not taking residential business & no explanation offered as to why not. I don't recall an apology. I think it is important to observe that pro-social engagement with a potential customer is a significant business skill even when declining a request. Yr business is very well reviewed indeed. Consider three other plumbers I approached after you. All were very polite, apologetic and helpful when declining me for various reasons... particularly offering to recommend other plumbers who were likely to be available given the holiday period. This was not forthcoming from your firm. I accepted one of those offers, work completed to 100% satisfaction and I would recommend all three who declined me no problem.
2. If you are currently unable to accept residential work, which seems to have been the case for quite some time now, perhaps some information regarding this situation on your website would be helpful ...