Federal Hospitality Equipment

The worst experience I have ever had to deal with, I purchased a food cabinet off their website and was told it was unable to be sent out of Auckland and not in stock, and that I will need a refund, why are items that are out of stock on your website? 2 days later I was told they suddenly had stock and was being sent the item without my permission as I was last told I was getting refunded my money so I ordered a different food cabinet elsewhere. The manager is impossible to get in contact with, they never ever returned my messages, emails, even if it was something very important and when I finally got to speak with them they laughed at the important situation. There is a lot of money involved with these big purchases and is very stressful getting ignored. Waste of time and energy to deal with, wish I read the other bad reviews before even trying to order anything.
Aug 28th, 2021

Federal Hospitality Equipment is an excellent resource for anyone looking to outfit their commercial kitchen. With an extensive range of high-quality kitchen equipment and unbeatable prices, this company is a top choice for restaurateurs and chefs alike. The team here are always ready to assist with any questions and provide a great level of service from product selection to delivery. Give them a call today! Hamish Dorrington Kakapo Business Sales
May 4th, 2023

Feb 12th, 2023

Worst experience ever. I drove out to purchase an item advertised on their website. Only to be told they wouldnt sell it to me. Every excuse from the casters wont work to its not certified for sale in NZ. Even though it had an NZ plug and certification . I then asked for the model that didnt have the so called light electrical problem due to no lights.snd again met with . We wont be selling you that model either. I can only assume it was a lure advertisement. The sales assistant kept saying, it needed to be taken down. I had 15 k to spend on a Bain Marie snd a serveover chiller. I will spend it elsewhere.
Aug 16th, 2022

Always out of stock and always offer you the expansive one cheap product are just hook ro catch you...
Mar 24th, 2022