Waiheke Holiday Homes

Mar 19th, 2023

Thank you to Waiheke Holiday Homes. We had a phenomenal time at the Moa Beach House. It was absolutely brilliant. It exceeded all our expectations. What an amazing property and a wonderful island.
Jan 29th, 2023

We have stayed at Palm Beach Spa Magic twice and we will definitely return. Its the perfect spot for us as a slightly extended adult family as there are three bedrooms , two separate toilets and two deck areas. Plenty of room for keeping out of each others hair as well as enjoying time together! Good internet access, well equipped kitchen, very tidy and the spa is a bonus! Its only a ten minute walk to beautiful Palm Beach and the views from upstairs are incredible. A peaceful calm spot for a break. I should also mention how friendly the owners are in all contact. Highly recommended. Just dont take our week
Jan 13th, 2023

We stayed at the Calypso - Pool accommodation . It was a weekend getaway for a group of friends who have not seen each other since pre-covid. The pictures dont do any justice! Everything we needed was in the home. Liasing with the team prior and after departure was easy and very efficient. Everything we planned to do was cancelled once we saw the place - we never wanted to leave! The spa, the pool, the beautiful spacious rooms, the privacy and views - worth every penny. We even made a trip down to the beach which was not hard at all. Thank you so much for having us and making our trip a memorable one.
Nov 21st, 2022

We recently booked a property advertised as "Brand New and stylish home, oh so close to Oneroa Village!" Waiheke Holiday Homes were extremely responsive during the booking phase but almost impossible to contact once we arrived at the property. Waiheke Holiday Homes advertisement for the property was false and misleading and they were not prepared to provide any compensation or discount when we were finally able to get hold of them during our stay. The property was not "Brand New" in fact it is a least 2 years old judging by the wear of a full time residence that it is. It was not advertised as some ones residence but it was very obvious on our arrival. The owners food and frozen goods were throughout the fridge and pantry, their alcohol in cupboards. The bathroom cabinets had makeup and shampoo in the shower. Kids toys in various rooms of the house. An office alcove complete with the owners laptop and files. There was pair of children's under pants in the washing machine. The property was presented generally tidy but the amenities were anything but, the oven was greasy, filthy dirty as was the BBQ. (see attached pictures) The cutlery draw contained the owners used syringes for administering medicine in with the knives and forks (see attached picture) We attempted to contact the property manager with no response we then attempted the direct office contact for Waiheke Holiday Homes, again no response for the first 24hrs. When we finally got an email response from Waiheke Holiday Homes it was a brush off with platitudes as excuses and no attempt to understand our concerns. One of our party suffered bad insect bites overnight (either bed bug or fleas in the opinion of the local pharmacist) and again we were given an excuse and brush off response via email from Waiheke Holiday Homes. We persisted and managed to reluctantly get the linen in that room changed, although we ended up not using that room again. IF BOOKING WITH WAIHEKE HOLIDAY HOMES DO SO WITH CAUTION AS THEIR ADVERTISING IS FALSE AND MISLEADING AND ONCE YOU HAVE BOOKED AND PAID YOU ARE ON YOUR OWN! In response to your comments: Your Point 1: The owner may have finished building or renovating in the last 12 months does not make the property new and as our photos show its far from new. Your Point 2: Your property manager did not respond until after we had escalated issues with yourselves. So as a booking agent you are claiming all care but no responsibility, even when your website promoting the property is miss leading and falsely represents the property. Your Point 3: Your offer for a specialist to visit also came with an additional fee. Yes the linen was replaced which uncovered the mattress protector which was covered in dog hairs, I'm happy to add photos if you want. As stated in my review the bites were professionally assessed by the pharmacist and in their opinion were caused by either a flea or bed bug. Your Point 4: I'm please for those other guests Your Points 5 & 6: While Syringes maybe common place in people homes they are not common in the cutlery draws of holiday homes. They are not comparable in anyway to tea spoon. The underwear demonstrates that the property wasn't properly cleaned nor inspected before our arrival. Your Point 7 : The property wasn't advertised as a private residence, had it been we would never of booked it! Your Point 8: Comparing you business to government offices is a joke. You are offering short term managed accommodation and to suggest a 15 working day turn around to correspondence is pathetic. Neither your office or your property managers telephone were answered so we were forced to rely on email. An offer to clean the BBQ and Oven is something but to actually take the initiative and have them cleaned would have been a more appropriate response to addressing the issues. I hope my comments help put your responses in perspective and my review remains unchanged.
Jan 12th, 2023