Be My Guest NZ Ltd

(Translated by Google) The landlord's service is very thoughtful! From helping us choose the right house type before booking, to confirming before departure, and helping to arrange various booking activities on the island for three days, the house itself is also amazing! It is worthy of being a high-end vacation home, with endless sea views, infinity pool, exquisite decoration, furniture, tableware, and timely response from customer service. I am very satisfied. I have already recommended it to my friends~ (Original)
Mar 29th, 2023

Were staying at 51 Makora Ave on Waiheke Island. Its not an inexpensive rental but there is a powerful smell of urine emanating from the main bathroom (it wasnt me I swear). Ive tried everything (and Im a capable cleaner). And the Be My Guest Help number is disconnected. Not impressed. However in fairness once we did manage to communicate (via e mail etc) all was sorted so revised to 4 stars immediately
Dec 14th, 2022

Feb 16th, 2022

Miranda has been extremely professional, quick to respond and excellent at advising and getting our property ready for rent as a holiday accomodation.
Jan 29th, 2022

My husband and I booked 2 nights in a small home for a mid winter break, our first in absolute ages. On the first morning we were startled to see 3 men wandering around the back garden to service the spa tub. They didnt announce themselves or make clear who they were or what they were doing. This would have been a minor annoyance but then the lawn guys showed up to mow and use the trimmer. I had a mobile massage therapist scheduled and Im still not sure if the lawns will be done by the time she arrives. I was hoping to be able to do the massage out on the deck, which is part of why we chose this place. There have now been men here since 8:30 and its almost 12. We rang the property manager and they were totally unsympathetic and just said that they had a maintenance schedule to follow. Given that we paid a good deal of money to rent the place, it seems extremely rude that they would carry out maintenance while we are on our holiday. Maintenance should be conducted when the home is not rented. And if someone must come, guests should be told to expect someone and when to expect them. I wont be renting from this place again. My first trip away in over 15 months and Ive spent my morning dealing with strangers intruding into the space I paid to relax and enjoy. Edit: 2.5 hours later and there is still a gardener here.
Jul 31st, 2022