Pakuranga Automotive

Bad customer service
Sep 14th, 2022

Apr 1st, 2023

Very disappointed, went there to check a noise coming from the front CV of my Toyota ipsum, they suggested changing one so I accepted . Picked up the car and the noise was still there, then they suggested the other CV needed to be replaced because they didn't pick up the noise in the first time from that side andwanted to charge me again for the whole job. Service: Steering & suspension repair
Dec 14th, 2022

Great service thanks guys. Dropped car off in the morning to replace the starter motor and returned the same afternoon as planned. Very efficient and will use again (hopefully not too soon though)
Nov 17th, 2022

Took my car here as I suspected I needed a new u joint (very obvious squeaky noise when moving). Was told they were going to have a look at it and inform me what the issue was. Had very poor communication from them throughout the 3 days they held my car. At the end of the 3 days, I was told that there was nothing wrong with it and they didnt notice a squeaky noise so they only lubricated the u-joint. The noise was obviously still there as I left the shop. Was very frustrated as it took them 3 days to apparently have a look at the car to only tell me there was nothing wrong with it. I couldnt get it fixed before the weekend (as it was Friday) so was forced to use the car with the squeaking for a few days. The noise got worse and a heavy vibration started so I took it into a different mechanic the following week. I was told not only did the u joint need replacing but Id need a new drive shaft as it showed obvious damage from driving on a worn out u joint. Overall, Pakuranga Automotive showed very good customer service in-store however, were obviously either too lazy or too under skilled to fix my car.
Nov 3rd, 2022