Parakai Springs Lodge

Apr 10th, 2023

Very disappointed in our stay here..The water was cold so unable to have a hot shower or spa bath..we boiled the kettle for hot water, contacted the managers who told us to turn the tap on and off again..made the water temp worse. Stains on the carpet basin in bathroom didn't drain very well and we had to put the bedspread across some very low windows as to much light in the night and only frosted glass. The bed linen was lovely and fresh, but could have done with an extra towel each, 1 flannel and handtowel between us..the heat pump ran cold and wouldn't warm up. For us to get away and stay anywhere is a treat..sadly this wasn't. Oh and wasn't sure if we were allowed to use the pool as people in there with a dog Rooms: Good size rooms
Apr 8th, 2023

Absolutely terrible service booked through Expedia had a price and a quote to pay as we arrived the business Then tried to charge there own desired price and rip my elderly parents off when requested to speak to the owner/boss the woman that was working on the 5/5/2023 at 2:30 pm then said she does not have to provide them with any contact details as she is not allowed to and was obnoxiously rude and not understanding at all we tried to give her the proof and she denied everything and was still trying to get $280 dollars from my parents when we had the booking and receipts for $173.90 they then took it upon themselves to then take $280 out of my fathers accounts without permission and when my parents requested a refund they denied giving it back through card and gave cash this business is dirty and a scam and will be taken to the fair trades act !!!!!!! NOT TO MENTION IT WAS ALSO HER BIRTHDAY DISGRACEFUL .
May 4th, 2023

There were NO HIGHTLIGHTS to staying at Parakai Springs Lodge, in fact we didn't stay. The unit was like being in an old ashtray, blood stains on door, skirting boards, bed, dirty fridge. Asked for refund which has not been forthcoming. Room was disgusting, only in room 20 minutes and decided couldn't stay in those conditions. The photos and text on their website does not portray the true state of this establishment and conditions. This is not a 4 star establishment as they state, lucky to make 1 star.
Mar 11th, 2023

Mar 6th, 2023