The Cosmetic Clinic Sylvia Park

Thank you for the best service and for going the extra mile for your customers... I can't say the same for the branch in the East... you ladies are amazing
Apr 27th, 2023

I just want to say big Thank you to MJ that did my injection. Super professional with a big heart Sylvia Park you are best
Apr 13th, 2023

I got a treatment done by minal today, the whole experience was excellent. She made me comfortable whole time. Also I like one thing about TCC is they send email of confirmation of appointment and also call a day before my appointment everytime. Thanks
Apr 7th, 2023

The staff was very rude & racist. They r not deserved not even 1 star. Never suggest this branch ever. Without permission, they charge double my account. When we ask for an explanation they hung up the call and didn't answer and yelled on the call.
Apr 3rd, 2023

I would urge caution to those considering this branch. I called to reschedule my appointment 2 days prior, but I was confronted by a very rude receptionist who put me on hold multiple times to an unattended line, refused to reschedule my appointment, and told me to keep calling back until someone else picks up if I wish to speak to someone else. After wasting my lunch break on hold, I emailed a complaint to the store and the owner did not acknowledge the abuse I received and went on to say it must've been a communication breakdown since it was somehow apparent to her that English was my second language Now I'm going through the HDC and Head Office to get a refund for the prepaid treatments I don't want to go back there for, as the owner refuses anything but a credit towards purchasing more products. I've already spent $124 on products that I don't like to use and $756 on a treatment series I can't finish because I feel that my rights to a basic level of respect as a person has been violated with racist assumptions of the owner and intolerably rude attitude of staff. I wouldn't prepay for any series here - refunds aren't going to be as easy as expected if anything goes wrong. Just look at the owner's responses to other negative feedback - this should give you an indication that customer satisfaction isn't their forte. Update: I did not irrationally scream, I was the one being irrationally yelled at at bluntly refused help, then laughed at while I was being put on an unattended line. The owner always accuses anyone who provides a factual account of rude service of screaming and yelling and is incapable of accepting any responsibility. Again, just look through the reviews - it is littered with comments of racism and shocking treatment. I never received a refund, and was told to remove my review while continuing to be harassed even publicly. Absolute nightmare - her responses alone make it clear that she has no issues distressing and harassing customers and you will never get a refund no matter what happens. For a well established brand in NZ, its shocking that customers are abused in this way and nobody cares. Service: Laser hair removal
May 3rd, 2023