DHL Supply Chain (New Zealand)

Ridiculous service! Driver knocked once only and left in a hurry. We called DHL and they promised delivery the next day. Stayed home entire day at the door - no show!!!
May 3rd, 2023

This company is completely disgusting and even the customer service team especially the Team Members Mona Kolofoua and Beth Hunter these two ladies need to be retrained again they don't know how to talk with the customers. We are waiting for our parcel for the last 3.5 weeks but still no update every time we contact them they just say the waiting time is 24 to 48 hours and even in that time frame they don't have the exact solution. Even though we have requested their supervisor to call we never received their call as well.
Apr 1st, 2023

Completely unprofessional company. DHL courier picked a parcel from us, and instead of delivering it overseas, they returned it to us by NZ POST! On the day when the parcel should be delivered to its destination.
Feb 2nd, 2023

Jul 12th, 2022

I really don't know how DHL got to be so large. They are completely useless if I could give them no stars I would. I have been trying to return an item with a pre printed DHL express label for 3 months. They do not have details to contact them on their Web site or any details of how to send an item. They can't find the label or the company (starlink! ) In their nz system and don't do pickup where I live. It seems the only way to get rid of it is to take it Wellington and to the DHL office at the airport. What sort of customer experience is that! Brick Bat DHL.
Jun 20th, 2022