Rembrandt - Sylvia Park

We were helped by Ernesto unfortunately his name does not match his level of earnestness. We came to the store to first browse as a customer and see what are the options here we were not at the stage to buy something. We asked him when we first went some weeks back if there are other options for coats for which he mentioned that it can be tailored. We were at the stage wanting to know more about that but still not interested to buy a coat. I mentioned we would like to know the price and then he had mentioned that depends on what we go with. We agreed that we are interested to go through the process to know the price and see if we like what we are presented with. He called the day before the booking and also again on the day. Still not one of those interactions was it made clear to us that we will at the end of this have to pay. The whole experience we were taken through was great i cannot complain on this. The output was not what we wanted as those options were not available so at this point I was disinterested with going further. However I went through till the end to see the change in cost as that can still inform me what I do next. Payment on the eftpos was the presented. I told him very clearly that I didnt come in today with the intent we buy a coat. And even if we did I didnt have the money on hand as well. If he was more forthcoming to start with and we knew this would be the outcome we would have not wasted his time our ours. What ended up happening was we had to end up paying for this suit. This is where we feel robbed as we didnt want to buy a suit and becuase we were told that we need to go through the measurements to get the price it feels very misleading. I hope my experience will help someone else they decide to go and purchase from here just be aware of this if the sales person does not make it clear. Im not sure if this is a sales tactic or just he forgot but either way be aware of it. Rembrant please make sure staff make this clear from the begining even if they are the store manager who is selling. It feels very deciptful. Ernesto if this was a sales tactic please consider changing your name as that too would be very misleading of what you do.
Apr 25th, 2023

Travis from Rembrant Sylvia will be the reason I shop here. His knowledge, service and friendliness was far beyond expectation and is a real asset to Rembrant.
Apr 18th, 2023

Mar 6th, 2023

Really disappointed with the customer service recieved today. I purchased my suit from Rembrandt Sylvia Park back in 2021 and the experience I had dealing with Ernesto was exceptional. However the experience today was the complete opposite. A very arrogant young guy who simply seemed disinterested in being helpful. Even after I prompted him several times and explained to him what I was looking for all I recieved were blunt and unfriendly responses. It's such a shame that quality of service recieved at Rembrandt Sylvia Park is in no way a reflection of the percieved quality (not to mention the premium price points) of the Rembrandt brand.
Dec 24th, 2022

Bought a suit which I got adjusted and has lasted me well over 6 years. Nice customer service unlike Barkers next door. Highly recommend
Dec 21st, 2022