Refresh Renovations New Zealand

UPDATE re your reply: I have just read your reply to my review. I am curious to see how Refresh Renovations are going to take responsibility for one of their franchisees defective workmanship. I am sure any potential future client of yours reading this review will also be very interested to see if Refresh Renovations are stepping up or just leave the client at the mercy of the franchisee ( which is what I have experienced so far). Watch this space UPDATE: 5 years later, Had to rip out a nice bathroom and shower due to water ingress. This was a bathroom renovated by Refresh Renovations! Couldnt believe my eyes when lifting the shower tray: a big hole in the wall where they fitted the waste pipe to go outside and no backfill and concrete around the pipes in the floor. Everything just open and no surprise we got water in here. How are you allowed to do something like that? Will try to add to my previous photos so you can get an idea for the quality Refresh Renovations stand for. We had Refresh Renovations engaged for a major renovation of our family home. Unfortunately, the franchise we had to deal with (North Shore) were completely out of their depth. Most of the time they had only a couple of apprentices doing the work, their subcontractors like licensed builder and waterproofer completely neglected their responsibilities (and got penalized for it by the LBP Board), their project manager completely inexperienced in the basics of project mgmt practice and with no building qualifications, etc. Although Refresh advertises that they have their own building crews, this franchise hired their trades from Builderscrack and e.g. ended up with an unlicensed blocklayer which then used another licensed builder's license number in fraud. All under the eyes and quality management of the Franchise owner and Project Manager. The result were huge delays, big cost overrun and the worst, defective workmanship that we now have to deal with. Refresh Renovations Headoffice was alerted to the situation but did nothing to back us. Hard to understand how they are allowing one rogue franchise to damage their brand in this way. The word is out on the North Shore. Stay away from them! (Photos just showing a very small subset of the quality of workmanship that you get when apprentices without supervision are doing renovation work).
Feb 12th, 2023

Exceptional service from Mary-Lou. We appreciate your time providing us valuable inputs and useful information. Highly recommend.
Mar 25th, 2023

Awesome team to work with. Very helpful right from the get go, took a bit longer due to the Covid backlog. Any problems we had were resolved quickly. Highly recommend the refresh Manawatu team for your renovation projects.
Oct 29th, 2022

A slick operation, professional and courteous all the way. So blimmin' refreshing these days (no pun intended, but that works!)
Sep 12th, 2022

Terrible, asked them to put together complete, 100% all in cost, of pre fabricated minor dwelling, delivered, plumbed etc., and they forgot to mention the cost of the change in title, some $20,000+ extra! Absolutely no faith they could have delivered the project on budget as before anything had even been done the cost had increased, and rather significantly too.
Aug 21st, 2022