European Car Repair Specialist

So Ive decided to post this because we werent the first to have a bad experience with Euro Car Specialists in Pukekohe. First initial contact was over the phone to get a quote for fixing whatever was wrong with my car. My BMW was overheating a lot and the battery light was on so we took it to the closest European Car Mechanic and this was the only one I could find in and around Pukekohe. Jan answered our call and told us to bring the car in to look at whats wrong and hed provide us with a quote. Couple of days later Jan called to advise us of the work he had carried out on the car and just a reminder that we only wanted a quote, so I was annoyed at this stage but at the time was just wanting it fixed and it seemed promising at the time. Turned out the BMW required thermostat replacement for the overheating and that we needed to get a new alternator but that wasnt covered by my mechanical insurance so he gave us our options but we knew that we were about to fork out $1600 for excess fees on multiple claims so we asked him to leave that out and he said hed call when the car was ready to be collected. Also to add - we had a few other things fixed and replaced but they were small. Day of collection - the total for excess went up from $1600 to $2000 and Ive forgotten why but I was annoyed. Jan was very kind on this day. Before he handed over my keys he advised me that a second hand alternator had been put in free of charge and I appreciated it so much. However, Just under a week after getting the car back, the faults re-appeared on the screen. It was a fault with the battery. The alternator was cooking the battery or somewhat rather and Jan advised that he had replaced it FOC. The thermostats were replaced but the car has been overheating ever since we got it back but to be fair, this car had overheating issues from the day I picked it up from the car-yard so Ive had all sorts of trouble with this car but I was hoping Jan could help. Anyway, all the errors reappeared and my partner did call to advise them of it and Jan did tell him to bring the car back in and we did not take it back.
Jan 16th, 2023

Tried to be helpful , very prompt. Thank you
Jan 11th, 2023

I've personally found Jan and his sons to be professional, no-nonsense accommodating and very knowledgeable. They are always busy which should tell you all you need to know about the service they provide. Will definitely visit again for any work i can't do myself. Service: Steering & suspension repair
Mar 28th, 2022

Ben seems very customer service oriented
Mar 15th, 2022

Impressive service from Jan. He resolved all sensor and computer programming issues on my car as well as the DSG service. I will use again without hesitation, he certainly offers an cost effective alternative to the mainstream European car dealerships. Thank you
Jan 22nd, 2022