Silverdale Medical

Had the worst experience with Nurse Zeynep
Mar 14th, 2023

They made me wait 30 minutes before telling me to go home because they couldn't help me.
Apr 23rd, 2023

If I could give a 0, I would. They don't value your time or your health, just a money machine for whoever owns it. And cowardly management who won't reply and engage with customers who have valid complaints; all care, no responsibility. No idea if the medical staff are any good, but the admin side is worthless. Strongly recommend finding another medical centre rather than endure this one. Hopeless.
Apr 3rd, 2023

Annoying to say the least Only booked 3 appointments 2 of those cancelled, rebooked in for the same day but only phone consult available Dr went through symptoms etc and advise he would arrange for a nurse to call me so we can do some in person tests. No call from nurses, followed up thrice - still no reply. Receive a text 5 days later that I need to book another appointment face to face to go over tests. Which means another $65 for something that was supposed to be arranged with the nurses. Call reception not helpful, just messengers, and sadly face the brunt of it. Basically needed medical assistance, received the invoice before any contact or word from GP/nurse and now I need to go back and pay more!!!!
Apr 3rd, 2023

We had to make two trips to the urgent care facility at Silverdale medical last week. The wait was short (40 mins the first day and 20 mins the second day). The staff were incredibly caring and welcoming. The receptionist, Christine, was very kind and empathetic of our situation, and the nurse that we saw made sure I had somewhere comfortable to sit with my toddler while we waited to see the doctor. Dr Adrian was extremely patient with my son and went above and beyond to try and make him happy and comfortable during the consult, needless to say he was pretty pleased about getting to watch Baby Shark on the doctors laptop and even play with his stethoscope. We saw dr Michael on the second trip and he was also great and brought out bubbles to cheer up my son. It was such a positive experience! Very grateful for their care during what was a very stressful time for us.
Mar 29th, 2023