Door Doctor Ltd.

Nigel and Debbie have a great team and I can highly recommend them. Well done.
Apr 4th, 2023

Garage Door Broke this morning called these fellas to come fix it very professional (Amazing attitude), On time Highly Recommend finally a company that knows what they are doing would give 6 stars if possible just by Mats Attitude alone
Mar 10th, 2023

Really nice people
Jan 24th, 2023

Terrible experience. Just like a real doctor - no bedside manner and can't fix the problem. I have just had to fix the door myself!! After they attended, I had to ring back, because the door was not closing properly still. Originally rang because one spring had broken on our garage door. We replaced all of the springs ourselves, but we could not get the door to open and close with the automatic opener. We called the Door Doctor, who came out two days later, but we had to stay home all day as they couldn't give a time :(. Matt was here about 25 minutes, charged me $127, and didn't fix the problem. When the technician left (after I had paid), I noticed the door was not actually closing, a fact that wasn't shown to me before I paid. The door is now scraping the paint off the jamb too. I called and spoke to Nigel as soon as I was aware and he said he would speak to Matt and try to arrange for him to come back. Matt arranged to come back in the morning. The office then called and said Matt wouldn't be coming and I needed a new arm on the door. Neither Debbie or Nigel would listen to me when I said that there is no reason why the door should not be closing, as it was closing correctly before, but now was not. In fact, they would both keep speaking over me. Nigel said the door was hitting the ground so could not close properly and they were the experts. They said I needed new arms and that was the problem AND THEY WOULDN'T COME OUT. I HAVE JUST FIXED THE DOOR MYSELF!! BY READING THE MANUAL!! Clearly your 'senior techninican Matt' needs more training. Door Doctor are in clear breach of the customer guarantees act both in the reasonable skill section and they did not advise prior to the job that they could not do it properly. A reputable compnay would have attended to see the problem They are very rude and don't know how to adjust the garage doors -Find the manual and do it yourself. Don't waste your money. Unfortunately I have to give a one star, the option of zero isn't available.
Jan 24th, 2023

Problem sorted. Punctual, knowledgeable, friendly and fast! Not to be confused with Auckland Garage Door Doctor who don't even come close.
Jan 15th, 2023