Auckland Family Medical Centre

I used to be a patient here and then changed GPs due to a few reasons. The Pros: Lovely reception team, well organized and helpful. Waiting rooms and patient rooms are always tidy. The Cons: Dr Tony Chiu was my original Dr who I signed up with, he was lovely and very easy to deal with, I would've happily stayed if he was still there. My new Dr Rebecca refused to give me repeat prescriptions. This meant that I had to make a brand new booking every time at $50 (or whatever the rate was) just to get the same prescription that I've had for years. To put this in perspective, my now Dr (at a different clinic) does not waste my time/money on this and will review it every 6 monthly or annually. It was weird because I felt that Dr R did not trust me which is a little awkward, despite me being on this for a very long time. I understand that not all people get along well in this world, but when you a providing a health service, this needs to be overlooked. Someone below mentioned that this clinic is very money orientated. I completely agree. I understand that this is a commercial world, but there is a balance between doing the right thing vs taking advantage of a situation. *edit: I meant Dr Tony Chiu not Howard. He was my original Dr who was great!
Sep 9th, 2021

This is a popular, busy, well run practice. We have a 'favourite' Dr that we try to see if we can but also appreciate the fact that when urgency has required us to book a consult with other members of the AFMC team, we have consistently enjoyed a high quality of care. Since enrolling here, we have moved to a suburb much further away, making it somewhat inconvenient to travel here when face-to-face appointments are required, but will continue to do so as we have found the team here to be consistent at providing excellent service over a span of several years. I'd rather deal with an hour in traffic than play roulette with trying to find equally goood service with a more-local practice. Thanks AFMC team.
Oct 3rd, 2022

Avoid this practice. They dont care about their patients at all and are too money focused - and seeing all the other previous reviews, there is a theme here. They billed a missed appointment when I had a legitimate reason and responded through email of the reasons. What is the point of writing If there has been an error please give us a call when the receptionists don't even have an answer to that and they don't even respond back to the emails. They only send through a reminder invoices which is a joke. As a health care provider AFMC should really reconsider their business approach. Definitely will be looking elsewhere and telling friends and people looking for a new doctors to not waste their time here
Dec 15th, 2021

Dont waste your time here. There are much more better price better service better attitude clinic in same area.
Dec 2nd, 2021

I dont understand why this family medical centre gets such bad ratings? Ive been here for almost a year now and theyre always efficient when it comes to updating and letting me know what I need to do. Dr Wei Long is amazing and Id highly recommend her expertise because she cares about you and makes sure you always know the next step
Oct 5th, 2021