Carpet Court St Lukes

Terrible service
Mar 26th, 2023

Sep 24th, 2022

Agree with other reviews on here that we had a very bad experience around the communication and timing of our carpet install. The measurements for our wardrobes were left off of the plan so when the carpet was laid, it then took almost a year before the wardrobes were completed, especially as the job was rescheduled numerous times with frequent no-shows. Luckily we refused to pay the invoice until the job was completed. We do like the carpet though and the install was done well. But probably not worth the hassle waiting that long for a small job.
May 24th, 2022

Bought and installed good quality (recommended by store staff) three years ago. The carpet is as good as they claimed. The two stars are for that only. However the line between tiled area and carpeted area has become uneven now and so the tiled area is protruding above the carpeted area, which makes it a trip hazzard. I called the store multiple times to either honour their workmanship warranty or give a reasonable solution to the problem. It has been two months since the store staff promised to return with an answer, but nothing so far. I am very disappointed with this store's customer service
May 6th, 2022

Pretty bad from these guys, great comminication in pushing you to pay and accept the quote, but one you have paid it all turns terrible, takes weeks to reply to emails, they just come up with excuses of "its operations" that is at fault/ issue that just dont get resolved, and they dont turn up on time. The carpet however is great, but the customer service & communication, Is terrible. it seems as they do not care once they have been paid. I would suggest going else where.
Jan 1st, 2022