TSB NorthWest

worst experience ever! I was not expecting opening an account is so complicated and made my experience so bad, if joining experience is terrible, what else can you expect?
Jan 16th, 2023

Organised a call to open a new account and the steps outlined by the staff were just unreasonable.
Oct 21st, 2021

FRUSTRATING to say the very least. We are trying to open a second account for children who have accounts here already as well as both parents having all their accounts and mortgages with the bank - it should not be this hard!! Four trips in and we still feel we are no further ahead. Weve brought in all the paperwork required. Weve signed every form given to us- one of which we were later told was the wrong form. Ive asked to work with someone else and was refused this. (Not naming individuals here) Come on, TSB we used to brag about how good our bank was - not now!
Aug 27th, 2021

I have decided to close my son's account today. Very poor service from Yvonne Fidow. TSB needs to wake up. My wife called TSB hotline in the morning and was told to drop by TSB NW as my son has an account with TSB, therefore do not need to have an appointment. There were no customers when we were at TSB NW and there were no customers after we left TSB NW. They rather sitting there doing nothing than to service their customers.
Aug 8th, 2021

The officer who served me obviously did not know what she was doing. I needed my account to be reactivated and it should be done with one visit. I visited the office 3 times in a month already, and I am not sure how many more trips to make to complete the process...
Jul 29th, 2021