PlaceMakers Westgate

I purchased a shed before Christmas, after being told it was a week away. Once the order was placed I was informed it was a month away as it was an MTO. Once the shed finally turned up, I then was paying $309 to get it delivered. 1st delivery was the shed and the base. 3 weeks later after Christmas I hired a builder to put the shed together, he came to site to put it together. After building the base he opened the shed box up to find no channels. I contacted Sonia, who was my 1st point of contact and she said it was only 2 parcels no more and she'd contact manufacturer. After several hours I had to let my builder go as I'd not heard back. He charged me for his time. I finally heard back from Sonia she said the channels were in their yard, as to why they hadn't been delivered at the time of the shed was not discussed. When they turned up 2 days later (2 days later than promised) I couldn't get my builder back, he was fully booked for the next 2 months and the channels had a delivery date to PM Westgate of 14DEC22. So it was there the whole time. There was no apology as to why it was not delivered as part of the initial delivery, it was a 3 part delivery not 2 as previously thought. I asked Sonia about compensation for the fact that I had to send my builder away and that I'd paid him. She said she'd have to get an account manager to call me. No one did. I emailed her twice and contacted Tracey via phone to ask for further support. I've not heard from anyone at Place Makers. The post sale service is dreadful. No explanations no one taking accountability for delays in supply of goods and that it cost me financially for someone to put it together and couldn't. It's not good enough that no one has contacted me, but that you just ignore the customer is the worst thing. I work is a service industry, and never would it be acceptable to just ignore a customer and hope they go away without resolving the issue. An update to this review, is that Hayden contacted me a week after I posted my 1 star review. And I'm more than satisfied with the outcome and resolution that we have come to. And appreciate the opportunity to move forward. This means alot. Many thanks Hayden .
Apr 4th, 2023

Says open on Saturdays but they r closed
Mar 23rd, 2023

saw a rat
Mar 17th, 2023

Oct 3rd, 2022

May 31st, 2022