Royal Heights Medical Centre

Mar 17th, 2023

I had my first appointment this morning and to say Im disappointed is an understatement. The receptionist are so lovely. I had to wait in the car for more than an hour when each appointment is suppose to take 15 minutes. The doctor that I had the appointment with whom is one of the practice partners did not communicate with her receptionist to let me know theyre running late. I had to call more than 3 times to check whats happening. My baby was sick. It was a very unpleasant experience. Her time management is very very poor. I rate 0/10.
Mar 8th, 2023

great place, went to get my hemorrhoids treated, they did an excellent job.
Aug 13th, 2022

I have been with Royal Heights medical for several years now and under the care of Dr. Lapish and Dr. Yoo. These Doctors have gone over and above what I would have expected from a GP and its clear they genuinely care for their patients. This last year with COVID19 they have been so busy but Ive never felt my care has been rushed or compromised and have even received follow up calls from them during times when they should have been off work. Thankyou for all your care for me and my family, we have appreciated your hard work during these difficult times.
Jul 21st, 2022

Every single time I have been here they have been running late, 45 mins to an hour late. I even called in prior to check as my son had a fever and it is summer and hot outside. (We have to wait in car due to covid symptoms sore throat/temp) They advised docotr on time and to come to appt. We have sat in the car in summer heat for 45 mins still going! and he has a fever. I advised he has a fever and let them know I live 2mins away and can come when needed. I called in to check in my appt and Judy or Trudy has the most appalling and disgusting phone manner. When called she goes "yeah sorry running late" I let her know not to talk to patents in that manner she replies "yeah sorry" with a rude tone. She only changed her tone after I said I'm going to complain.
Feb 15th, 2023