Freedom Westgate

I don't want to leave any stars, but I have no choice but to leave a review here. I ordered a dining table set with a bench in early March 2023 with the expectation that it would be delivered in early April. However, the goods were delayed without any notice or follow-up email. Only one dining table has finally arrived, while they were all supposed to be delivered together as promised. I have been chasing up my goods every single weekday, and now they say the rest has been dispatched in the system but I have no idea when it will be arrived. The delivery service number for New Zealand never picks up, no matter how many times I try calling. Honestly, should I bill you for the hours I have spent chasing this up on behalf of your duties? I am confused as to who is responsible for providing customer service after payment. If you have the patience of Buddha OR even HIGHER THAN HIM, then you can go and get your goods from Freedom. PS. The deliveries have also arrived late by more than an hour. What a waste of weekends. Awesome team.
Apr 15th, 2023

(Translated by Google) not bad. . good service (Original)
Feb 27th, 2023

Fantastic service from the Westgate team. Lucia checked the stock while we waited online and had the product ready to collect on arrival. Had to return for colour exchange and this too was handled professionally. Highly recommend visiting this store and its customer focused salespeople, Lucia, Dix and Joseph.
Feb 26th, 2023

Ordered Duvet set early Dec 2022. Still have not seen it 17 Feb 2023. Customer service number for NZ never picks up - eventually hangs up. Every single time!! contact by email has been answered with apology and referral to the store (Westgate) who are supposed to be fulfilling the order (do you think they've lost it maybe??) and still no contact. Back & forth over emails still nothing. Call the store - no answer either. Honestly shall I bill you for my hours chasing this? Your reply is not helpful as i have tried that avenue to no avail.
Feb 18th, 2023

Ordered a table and chairs for $1700 October 15. Scheduled to be delivered 12 November. The delivery truck showed up and dropped off the table but no chairs. Today is 17 January and I am still waiting for my 2 chairs. No communication from Freedom Furniture. The order has been marked as delivered in their system and there is no resolution proposed. I will be filling a Commerce Commission complaint and a Consumer NZ complaint. Worst customer service experience I have experienced in NZ. Edit: the chairs were delivered 21 January. I would not recommend FREEDOM furniture.
Jan 5th, 2023