G.J. Gardner Homes Franklin / Papakura Office

Absolute shocking experience with this crowd, staff turnover extremely high. Communication is absolutely shocking , they would not listen or address any issues after sales is very poor. I have built through them and moved in 2019, and still having issues with cracked skirting which has been fixed twice but problem keeps coming back. Heat-pump installed is undersized and costing me average of 600-750 in power every month.Its not coming out of there pocket so theyre not worried. One staff member advised me that his mate has the same and its normal to get same amount of power bill. I have tried to phone and email when the problem was first diagnosed but yet no action taken. I had to take this upon myself and request subcontractors to come and check this out.After making myself available 6 times still no result. Electrical subcontractor just as bad and wont acknowledge that there is an issue. Under sized heat pump over working on max and costing me lots on power . I have also changed 4 power companies too.Heat-pump manufacturer advised me from looking at my plans and model that is installed happens to be too small for the house. I guess its best to go disputes tribunal and sort them out. I have paid these guys a full price for an efficient system. Theyre screaming big on Television but the franchise is letting them down big time. You would want to enjoy your home once youve built and live stress free life , my experience with this crowd has brought me stress since Ive built with them. Would never build again with them .Keep away. I will load some images of correspondence for public to view. They will try anything to get out of correcting or accepting there is a fault. GJ Gardner head office will request a private email from you but will put you back to MJB CONSTRUCTION LTD.
Jul 24th, 2022

Feb 25th, 2023

Service: Home building Critical: Professionalism, Punctuality, Quality, Responsiveness, Value
Feb 3rd, 2023

Sep 26th, 2022

We chose GJ Franklin/Papakura last year when searching for a site out in the Franklin area. We found one and they managed to come up with a functional design for what was probably the most awkward plot of land in that sub development area. While there were delays from titling and resource consent (Council and Covid) we have the Building Consent and the build is underway due for completion next year. GJ has been pretty good with the process and handled the variations well. We had the lawyers check over the Building Contract and they were fine with it. Just a note and this is more on the purchaser: do research on upgrades. Standard heat pumps dont cut it in modern builds so insist on central ducted HVAC systems. Otherwise pretty happy so far and they handled the issue with the bricks and facade change from the developer professionally and promptly Service: Home building
Sep 22nd, 2022