Carl's Jr. St Johns

Got two orders and they missed half of both orders
Apr 24th, 2023

Incorrect closing time
Apr 4th, 2023

Easily the worst experience I've had at a fast food business! arrived at 10.20pm at the drive-thru as it was past walk-in hours, waited 50mins because the service was so slow this landed me at 11.10pm, which is 10mins past their closing time (11pm) that is listed on their Google page. I finally get to the window and am asked am I a Uber, I replied no and was told sorry we are no longer taking orders as it's past open hours, I said I've been waiting in line in well before closing time, the worker responded we actually closed at 10.30pm we are only taking Uber orders and we are short staffed so that's why we are still open. First off that's not the customers problem that the owners don't use more staff on a Saturday night of all times to not have enough staff on hand, secondly the worker says closing is 10.30pm but it's gpage says different if they don't want new customers showing up the owners should have updated the business hours to reflect the truth. Thirdly why are Uber orders taking priority over customers willing to order in person? The guy sitting at home waiting for his Uber Eats order is already willing to wait since they don't even leave their house yet the staff here are giving priority because you refuse to let Uber pickups come through the main door, instead forcing them to compete for a spot in the drive-thru with customers who don't work for a delivery company are left in the lurch because why? You don't have enough staff? On a Saturday? What a joke the owners should be ashamed of the management here and the lack of care from their staff, Never returning here as this is a on going problem at this Carls Jr.
Apr 2nd, 2023

The waiting time in the drive thru is too long, like way to long.. Burger was ok
Mar 31st, 2023

If you like waiting almost an hour and a half for soggy cold chips and cold burgers then this is the place for you! I ordered Uber Eats from Carl's Jr St Johns and the driver had to wait more than an hour after the app said they were "wrapping up" before they finally handed him the order. He took it straight to my house, arriving less than 10 minutes later, but it was stone cold. Clearly the staff had served it ages ago and just not bothered to do the drinks and hand it over to the driver. The whole thing sucked for me and for the driver, who had to waste an hour waiting for the incompetent staff there. Looking at other reviews, this seems to be the norm. Definitely a place to avoid!
Mar 27th, 2023