White Cross Healthcare - Lunn Ave Urgent Care and GP

Ridiculous. Been here for 1.5 hours, asked for another estimated wait time and they said another 2 hours minimum?! Apparently they put in 3 people ahead of me when I was there first, none of which were emergency.
Apr 2nd, 2023

Its a very unfair to charge new patient with the community card $95 dollars!
May 4th, 2023

It's a terrible place, full of deceit.
Apr 30th, 2023

Waiting for a phone call from White cross is like waiting for Christmas. Got told at 9:35 a nurse will phone me back within 2 hours. I phoned back at 12:30 (3 hours later). Got told they are busy, but promise to phone within 2 hours. It is now 5:30, i phoned again and got told again that the nurse will phone back. What is going on? You work with sick people. I used to get good service from white cross Lunn ave, but that has changed. Please do as you promise.
Apr 8th, 2023

I understand that I came in on a weekend day, however I was in too much pain to travel to Pakuranga where my normal GP is. I clearly had a fracture in my ankle, and was made to sit in my muddy rugby uniform with grazes and blood. I was told I was 4th in line at 1.30pm. We asked if we could get an X-ray while no one was in the radiology room which we eventually found out closed at 4pm. We begged for a quick referral due to my pain and swelling, but got told to sit down. I wasnt offered crutches, ibuprofen, ice or anything. Eventually got seen at 6.30pm by a nurse only to be seen by the doctor at 7.45pm. She was useless at best, and I was told not to go to ASCOT hospital as I would get refused, instead go to Auckland Hospital. Thinking that was a load of S### we went to ASCOT and were seen immediately, with the X-ray and consultation done in 30 minutes only to find out it was a very serious fracture and bone shift and I ended up getting surgery 1am that evening. Poor service, incompetent, lack of knowledge and failure to utilise services when theyre free. Avoid this place if you can :)
Apr 24th, 2023