Ratanui Medical Centre

The level of service coming out of this surgery is nothing short of a disgrace. They might be short staffed but their customer service is non existent and their receptionist was extremely rude. I have been a satisfied Ratanui customer for many years but I will never be going back. To be accused of not paying a bill when I had and to be invoiced for a prescription that had to be rewritten because the first one received was incomplete shows that not only are they short staffed but their admin is also lacking. No wonder they are losing quality doctors. My advice if you are thinking of using Ratanui Medical Centre is to go somewhere else.
May 1st, 2023

Great service with friendly doctor's and staff
Apr 30th, 2023

Apr 21st, 2023

As a woman Id like to see a female doctor, I get told theres a 2 week wait. Try making an appointment for my son Ive been trying for a whole week and cant get through to reception called 11 times in one day. Reception is always rude when I do magically get through, they expect me to know some number they ask for like I should know it off the top of my head for myself and 3 children, dont know whats wrong with a name or DOB I had an extreme bad case of covid the pain was so severe I was crying and I have a high pain tolerance. I had a phone appointment and they told me theyd send my prescription through straight away to the pharmacy. I ended up calling reception and nurse every couple of hours nobody would send the prescription through they kept saying they would but never got done I ended up having to wait a day and half for my prescription to be sent through Such incompetent staff When I received the medicine I was only given enough pain meds for a couple of days Currently looking for a new doctor
Apr 22nd, 2023

Zero Star. Super not recommended. I have with them for more than 20 years, but enough is enough. The doctors are not serious nor are prepared to carry out their duty of care - totally no concern about your health - Money come first. Sone of the nurses and one of the receptionists are "super" rude and hung up on you every time when you tried to explain situation. But.. they put bad comment on your record instead - and their management don't bother to find out the truth or try to contact you to listen to your side of story and give you the benefit of doubt - so one sided! - Anyway GOD will know, I hope there is thing call Kama and one day they will be treated the same unfairness in their life. I am always early but in all instances have to wait for a long time before been seen. Zero Star.
Apr 6th, 2023