West City Kia - Henderson

Do not bother purchasing from here. Got a brand new Kia Stonic sold to us by DEVESH. On pick up there was no time taken to assist us in understanding the vehicle and all its controls. We asked multiple questions and the salesperson either did not bother to answer or told us to google the information. The process was rushed, he did not bother to explain any of the features and had poor customer service. Was booked in for a vehicle check in the first month of ownership, however did not receive any communication regarding this booking. Additionally, extra accessories purchased weren't ready either and was told these would be installed during this check - it never happened. It seems as though the salesperson wanted to make a quick sale and to get commission and did not offer any form of communication or customer service during the process once the money was received by the company. Have now requested a refund months after for the accessories were still not provided and had the incorrect amount refunded (less than what was originally paid) and have had to chase it up on several occasions. It has been four weeks since the last email we sent with false promises to rectify but nothing is happening. Worse service and worst salesperson to deal with. Would not recommend! Have purchased from other dealerships and had great experiences and have been shown how to use all features and had time allocated prior to picking up the car to go over all the necessary information. This was not the case with kia and we were almost hurried out the door as soon as we arrived for pick up and told to google the features?? Please respond to our emails and refund the CORRECT amount of money immediately or I will be escalating the issue further.
Jun 25th, 2022

I was about to write a long review and our story but then I noticed that Manager and employees of West City Kia giving themself five stars rating here. I think this speak for itself. Unbelievable.
Dec 31st, 2022

Lovely service and exceptional team providing a good face and service for the company!
Oct 20th, 2022

Bought a Kia Seltos from Kia Henderson and service was excellent! I got offered to take the car on a overnight test drive which gave me a good feel for the car and urged me to go for it. Sales team are lovely and welcoming as they offer great pre and post purchase customer service! Good Job Kia Henderson! Highly recommend this dealership
Oct 18th, 2022

Bought a Suzuki Vitara (2nd hand) had noticed some faults still existing 3 mths later. When taken back to check, I was able to leave it there for fixing. Received excellent service from salesman Craig and service manager Dave. Was very impressed and would definitely be back. Fully recommend.
May 16th, 2022