The Fono Medical, Dental, Health and Social Services | Henderson

Update I have been contacted by the GP and couldn't have been more pleased with her service. She really went the extra mile. I am going to stay with the practice for now and hope that great service continues. I liked this practice because the fees were affordable and most of the doctors and the nurses were great. Dr L'Ondine Tukuitonga was the best but it's been really poor ever since she left. My test results came back and weren't good but nobody contacted me even to say you need to make an appointment with the doctor to discuss them. When I rang to complain I got the feeling my complaint wasn't taken seriously and that it wouldn't get passed on. I made an appointment to see the doctor that ordered the tests and was told the first available one was a week out so another week to wait! Then, this morning I got rung and told the doctor won't be there that day and I had to reschedule for yet another day later and no other doctors were available either. I took the week off work to deal with my health problems but can't even talk to the first port of call until half way through the week! These guys couldn't organise their way out of a paper bag and I'm currently looking for a new surgery. It is a real shame because I thought they provided a valuable service for the community but not if the patient has to do half the work themselves.
Sep 18th, 2022

Love the work you's do. Especially helping those in need of essential stuff for families. Keep it up.
Apr 25th, 2023

I dont understand why this is for health and social services but you have to be Pacifica for any services here yet they have a whole bunch of Caucasian people working here. Bit rascist and were in 2023 now, a lot of Maori, Indian, Caucasian and Asian family need help too. Stupidest organisation Ive ever heard cause its only one lot of ethnicity allowed. Should change your guys name from the fono to the Bolo
Jan 21st, 2023

I've been going here for years and the service has gotten to the point where I literally can't get a appointment. What's the point of a doctor who is so over booked you can't get an appointment? They end up telling you to just goto White Cross and pay crazy money to see the doctor. Worth the hassle phoning around to find another practice imo.
Sep 27th, 2022

Appointments always a week away, clearly too many enrollments. Needs a new booking system. I suggest saving a few appointments from each day instead of filling up your roster, that way if someone needs one on the day they're actually avaliable or atleast can be seen that week not the following.
Sep 21st, 2022