Rodd & Gunn (Dressmart Auckland)

Feb 16th, 2023

I went there today to get my partner a long sweater; however the M size felt really loose. So I asked the lady to give me another size M and she rudely said it was size M and wont let me take the other sweater. At the end I managed to get another size M and bought it however she did not say thank you and rudely gave the shopping bag to me. I would say it is not worth it to come to this store anymore.
Apr 20th, 2023

I recently had a terrible experience with a company due to their extremely poor head staff. While shopping in their store, I found a few items that caught my eye and started browsing through them. However, the head staff member quickly approached me and started giving me orders on what I can and cannot do, even though I wasn't doing anything wrong. Their bossy demeanor made me feel uncomfortable and unwelcome in the store. They seemed to have a problem with customers touching the items, even though that is part of the shopping experience. Instead of offering assistance or answering questions, they just kept bossing me around and treating me like I was doing something wrong. Their attitude towards me really put a damper on my shopping experience and made me feel like I wasn't wanted in their store. It's a shame, because I was interested in purchasing a few items from them, but I was so put off by the head staff's behavior that I decided to take my business elsewhere. I wouldn't recommend this company to anyone, as the head staff's behavior towards customers is completely unacceptable. A friendly and welcoming shopping experience is crucial for building customer loyalty and trust, and this company clearly does not understand that.
Apr 10th, 2023

Apr 2nd, 2023

Mar 28th, 2023