AA Insurance Customer Service Centre - Auckland South

Apr 23rd, 2023

Apr 18th, 2023

Good
Apr 18th, 2023

Not meeting due dates and no understanding towards customers situation I called AA when I got in an accident and they towed my car the next morning which I was very happy about. Tuesday 14th February was the day I got into an accident, Wednesday 15th February they towed my car. Monday 20th of February I recieved a text that the estimated completion date would be Wednesday 22nd March. That was yesterday, no one bothered to text or call to let me know that my car would not be ready by this date/day. I had to call them to find out answers for myself, their excuse is the panel beater but I know no one has bothered to get into contact with the panel beaters to make sure they're doing their job and atleast have it completed before or by the due date. I have now been told that it should hopefully be ready by Friday and it just doesn't sound hopeful at all I've had to uber to and from work 6 days a week for about a month now and it's just not helping. What's the point of paying a company who doesn't bother to understand their customers situation or even bother to try and understand. I'm so annoyed that I would advise others to look for insurance with another company
Mar 13th, 2023

Rang AA Insurance to sort out an issue with my policies. Didn't have to wait long and my issues were handled efficiently.
Mar 11th, 2023