CFR Line NZ Ltd

After trying to work out major issues for a long time, we decided to part ways with CFR and immediately found much better service elsewhere. Doing business with CFR was very draining. We experienced constant damage from their careless loading and unpack. More often than not, they would not notify us of the damage and it would be a nasty surprise. We were then forever liaising with repairers. They did not take sufficient action to assist with damages and reneged on agreement to pay for repairs. I found their staff rude, heavy handed and incompetent. They retrospectively billed us for demurrage and detention on past shipments where ALL invoices were paid and our cargo was released to us by CFR. Several months later, they seized unrelated cargo to the value of over 20 x the value of disputed account as lien (which is so unnecessarily heavy handed). We reluctantly had no choice but to settle the account to get our shipment and will now have to expend more energy in mediation.
Aug 23rd, 2022

crooks..dont tell you price then hit you with invoice with 20 different charges...you will never know how much !!!! for small hardtop from new zealand to holland 1700eur!!!
Dec 18th, 2022

Very great service. Professional set up. For export to Islands see Dipak very nice and helpful person. Strongly recommended.
Jul 10th, 2022

It was a real surprise to hear some Professional, polite and cheerful voice from the reception desk. I was doing business with this comapny for the last few years and never had this polite response from the reception desk. Hope they maintain the same standard for the company .
May 18th, 2022

Have been using them for 5 years. They have always been a pleasure to deal with and always helpful!
Aug 12th, 2021