Window Factory (by Aluminium City)
Hours
Chamber Rating
-
Belinda Clarke
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Casement window installation & replacement
May 2nd, 2023 -
Manu'a
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Mar 29th, 2023 -
Esme Murphy
I contacted this company on the 29th of Nov'22 for an estimate on windows. In my email I stated that I needed my old wooden windows replaced by double glazed aluminium. I asked when they possibly could do installation, should we accept the estimation and I gave the measurements of the windows. A week later I had not heard anything and followed up asking when we could expect the estimation. After the second email Amber called and asked if they, being Aluminium City, had sent me the quote (meaning the documents with the measurements that I had sent her). Why would I send them a quote they think they've done and ask for an estimate? I told her no, those are just measurements. She then called me again later. She then said that she cannot give me an estimation without all the info, asking if we currently have windows in, if we need rubbish removal, if we wanted them to install the windows. All which was already covered in my email with the measurements. She then wanted me to send her my other quote so that they could beat it. That sounds great and all (but i dont feel thats right, you should have a competitive price that you can proudly stand by) but she got irritated about it which then got me irritated. Instead of reading the email properly Amber rather thought she would call me out on also getting irritated. She then carried on that they charge for a site measurement. I said that the other company didn't. She stated that they charge for the petrol and time they take to do it. And rightfully so, that is great if both parties agree on it. But then to call me out on actually having another quote already, she said that I should probably then go ahead with the other quote instead, seeing as we were both now irritated. What would have been great....taking my measurements, reading my email, and sending an estimate accordingly.
Jan 3rd, 2023 -
TUAMAN
Positive: Professionalism
Nov 27th, 2022 -
Max
Fraser and Nick were amazing to deal with! I have used other joinery companies before and wont be going anywhere, but here in the future. Their prices are fair; but its their service that separates these guys from the other providers in the market. I highly recommend these guys and were appreciative of their efforts. Thanks again team! Services: General window replacement, Glass installation, Double pane window installation & replacement
Oct 9th, 2022
Contact Info
- (649) 579-2770
Questions & Answers
Q What is the phone number for Window Factory (by Aluminium City)?
A The phone number for Window Factory (by Aluminium City) is: (649) 579-2770.
Q Where is Window Factory (by Aluminium City) located?
A Window Factory (by Aluminium City) is located at 170 Station Rd, Te Papapa, AUK 1061
Q What is the internet address for Window Factory (by Aluminium City)?
A The website (URL) for Window Factory (by Aluminium City) is: https://windowfactory.co.nz/
Q What days are Window Factory (by Aluminium City) open?
A Window Factory (by Aluminium City) is open:
Thursday: 7:30 AM - 7:30 AM
Friday: 7:30 AM - 7:30 AM
Saturday: Closed
Sunday: Closed
Monday: 7:30 AM - 4:30 PM
Tuesday: 7:30 AM - 4:30 PM
Wednesday: 7:30 AM - 7:30 AM
Q How is Window Factory (by Aluminium City) rated?
A Window Factory (by Aluminium City) has a 4.6 Star Rating from 45 reviewers.
Hours
Ratings and Reviews
Window Factory (by Aluminium City)
Overall Rating
Overall Rating
( 45 Reviews )Belinda Clarke on Google
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Casement window installation & replacement
Manu'a on Google
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Esme Murphy on Google
I contacted this company on the 29th of Nov'22 for an estimate on windows. In my email I stated that I needed my old wooden windows replaced by double glazed aluminium. I asked when they possibly could do installation, should we accept the estimation and I gave the measurements of the windows. A week later I had not heard anything and followed up asking when we could expect the estimation. After the second email Amber called and asked if they, being Aluminium City, had sent me the quote (meaning the documents with the measurements that I had sent her). Why would I send them a quote they think they've done and ask for an estimate? I told her no, those are just measurements. She then called me again later. She then said that she cannot give me an estimation without all the info, asking if we currently have windows in, if we need rubbish removal, if we wanted them to install the windows. All which was already covered in my email with the measurements. She then wanted me to send her my other quote so that they could beat it. That sounds great and all (but i dont feel thats right, you should have a competitive price that you can proudly stand by) but she got irritated about it which then got me irritated. Instead of reading the email properly Amber rather thought she would call me out on also getting irritated. She then carried on that they charge for a site measurement. I said that the other company didn't. She stated that they charge for the petrol and time they take to do it. And rightfully so, that is great if both parties agree on it. But then to call me out on actually having another quote already, she said that I should probably then go ahead with the other quote instead, seeing as we were both now irritated. What would have been great....taking my measurements, reading my email, and sending an estimate accordingly.
TUAMAN on Google
Positive: Professionalism
Max on Google
Fraser and Nick were amazing to deal with! I have used other joinery companies before and wont be going anywhere, but here in the future. Their prices are fair; but its their service that separates these guys from the other providers in the market. I highly recommend these guys and were appreciative of their efforts. Thanks again team! Services: General window replacement, Glass installation, Double pane window installation & replacement