Window Factory (by Aluminium City)

Fraser and Nick were amazing to deal with! I have used other joinery companies before and wont be going anywhere, but here in the future. Their prices are fair; but its their service that separates these guys from the other providers in the market. I highly recommend these guys and were appreciative of their efforts. Thanks again team! Services: General window replacement, Glass installation, Double pane window installation & replacement
Oct 9th, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Casement window installation & replacement
May 2nd, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Mar 29th, 2023

I contacted this company on the 29th of Nov'22 for an estimate on windows. In my email I stated that I needed my old wooden windows replaced by double glazed aluminium. I asked when they possibly could do installation, should we accept the estimation and I gave the measurements of the windows. A week later I had not heard anything and followed up asking when we could expect the estimation. After the second email Amber called and asked if they, being Aluminium City, had sent me the quote (meaning the documents with the measurements that I had sent her). Why would I send them a quote they think they've done and ask for an estimate? I told her no, those are just measurements. She then called me again later. She then said that she cannot give me an estimation without all the info, asking if we currently have windows in, if we need rubbish removal, if we wanted them to install the windows. All which was already covered in my email with the measurements. She then wanted me to send her my other quote so that they could beat it. That sounds great and all (but i dont feel thats right, you should have a competitive price that you can proudly stand by) but she got irritated about it which then got me irritated. Instead of reading the email properly Amber rather thought she would call me out on also getting irritated. She then carried on that they charge for a site measurement. I said that the other company didn't. She stated that they charge for the petrol and time they take to do it. And rightfully so, that is great if both parties agree on it. But then to call me out on actually having another quote already, she said that I should probably then go ahead with the other quote instead, seeing as we were both now irritated. What would have been great....taking my measurements, reading my email, and sending an estimate accordingly.
Jan 3rd, 2023

Positive: Professionalism
Nov 27th, 2022