East Tamaki Healthcare - Avondale Medical Centre

The receptionists were extremely pleasant and the nurse was wonderful. However if you book an appointment and have to take an hour off work for the appointment and dont even get seen its a huge waste of time. Extremely disappointed
Apr 6th, 2023

Sadly since moving to this clinic I have had 0 calls or emails returned, and they have never answered the phone after ringing twice a day to book in. Ended up going to white cross st Luke's and sat there for 3 hours. Impossible to get in touch with unless and zero follow up.
Mar 22nd, 2023

Terrible ! The wait is way too long ,
Dec 26th, 2022

Friendly reception and great practice nurse however no available appointments over the next 3 1/4 working days isn't great. Have also felt doctor has wanted me out of there asap previously and didn't feel the level of attention was great compared to other doctors I've seen at diffrent practises.
Dec 13th, 2022

I Found the doctors are good there but the reception staff need some more training while dealing the patients. While I was on reception to pay in advance for my appointment, the reception told me that I have an overdue payment for year 2019. When I asked the details, they were not sure about the details of that visit. Sometimes saying phone consult, sometimes some other location of same practice. I am not a person who visit the doctor and doesn't pay before leaving. I am having strong concerns that if I didn't pay in 2019 why didn't you send me a letter on month end or at least year end. How come all of sudden after three years on my visit you are telling me that I didn't pay 3 years before. Reception was not able to understand my point of view and they keep asking for money. Reception told me that if I will not pay they will add in my notes that I refused to pay but I asked her to please mention by point of view as well which I hope will be missed there. I asked the reception to either take this concern to practice manager or send me an email for this issue and then I will reply with the details but they never sent me email for my missing payments. Surprised there is no process for running the practice.
Apr 3rd, 2023