McDonald's Clendon Park

FRIDAY 05/05/2023 8.15 PM I recently had a BAD experience at McDonald's (CLENDON) drive-through window that left me extremely dissatisfied with the customer service and missing items from my order. It was a disappointing experience that I would not like to repeat. The staff members ( LADY COULDN'T CATCH HER NAME) at the drive-through window was not providing the level of customer service and was very rude knowing she made a error in the order. She made me checked my order twice not believing its missing a item which i paid for. Finally after the third check she realised actually the item was missing. Plus touching all the food bare hands.She was not friendly or efficient which made me feel unwelcome and frustrated. I understand that fastfood restaurants can be busy but that is not an excuse for poor customer service. Customers deserve to be treated with respect and kindness regardless of how busy the restaurant is.Moreover there were missing items from my order which added to my disappointment. It is the responsibility of the staff to ensure that the orders are accurate and complete before handing them over to customers. The fact that items were missing from my order shows a lack of attention to detail which is not acceptable in any business.Overall I was disappointed with my experience at McDonald's tonight. The poor customer service and missing items from my order left me feeling dissatisfied and frustrated. I hope that McDonald's takes responsibility for this and ensures that its staff members are properly trained to provide excellent customer service and to double-check all orders before handing them over to customers. As a customer I expect to receive the service and products that I pay for and it is the responsibility of the business to provide that.
May 4th, 2023

Food : 4/5 | Service : 2/5 | Atmosphere : 1/5 More
Apr 25th, 2023

Not a Macca's guy ,but was hungry & Mrs wanted a ice cream .Burger was so so ,chips tasted like an hr old ,outdoor seating was clean though
Apr 25th, 2023

Depends on the day, getting better.
Apr 22nd, 2023

A little unclean but as to be expected when our youth unfortunately don't necessarily clean up after themselves but the staff were very friendly and fast with the order.
Apr 20th, 2023