South Auckland Shuttles

I will rate them 100/100 such a good service reasonable price, shuttle came right on time thanks Jass
Nov 22nd, 2022

TERRIBLE service. Do not waste your time. I booked this last minute, as plans changed, spoke to the guy, asked questions and got all the right answers back, so booked to collect my elderly mum from the airport and no one showed up. Even after phoning him, when hadn't shown up, he said someone was on their way, only to then say no drivers were available. My mother could have been safely home in half the time, if this service was any good.
Apr 4th, 2023

I booked through getyourguide, zero communication plus they didn't pick me up at the agreed time and place
Jan 21st, 2023

Booked in advance direct with SAS. Driver was waiting on our arrival. Excellent service, thank you.
Jan 16th, 2023

I don't like to leave bad reviews, however other customers need to be aware of this experience. South Auckland Shuttles is available on Jay Ride a 3rd party booking agency. I went ahead with the booking based on the information available on the website. The booking confirmation email advised to contact South Auckland Shuttles to confirm the pick up time. Based on these instructions I contacted them, however I was asked to contact Jay Ride with no explanation. After multiple phone calls and emails, my booking was rejected by South Auckland Shuttles, the explanation I received is that Jay Ride will only pay x amount which is significantly lower than the total amount I paid via the online booking system. This is a contractual agreement between the two parties and should not be a customer issue. I now have to urgently find another shuttle provider as my flight is tomorrow morning. I have requested for a refund from Jay Ride, Auckland Shuttles refused to engage with me nor take any responsibility. The prices on their website are also outdated and incorrect. This was a very stressful experience, I do not recommend.
Dec 7th, 2022