MIRROU

Fast fashion
Mar 1st, 2023

Hopeless customer service in botany town centre staffs are very rude , no help given if u ask for more sizes they will work past u without concern with rude face like why u came in this shop ? Proper training required to handle customers or else no good ?
Feb 24th, 2023

Jan 6th, 2023

Customer service Awesome experience
Jul 28th, 2022

I have visited Mirrou NZ at Botany Town Centre around 1pm on a Saturday. I have chosen some clothes to try on and the sizing werent quite fit. I went back to the rack to choose more different sized items myself to try on as the only staff member Mav was busy serving other customers. On the way back to the fitting room, Mav saw me and walked towards me and told me off for taking too many items into the fitting room. I was not aware of this rule and Mav was not there at the fitting room to inform me to begin with and has decided to tell me off when she can later on. She told me its just the rules and I should not be too upset with it. The way Mav spoke to me made me feel very uncomfortable. I am not a young child and I was not expected to be told off like an 10 years old. After I have brought the clothes to the counter to pay for, Mav has served me and I told her that she made me feel very uncomfortable and it was not a good customer service that she has offered. She said she is the store manager and she has been there for 3 years and she didnt appreciate me either. She has decided to continue to argue with me. I have decided not to buy the chosen clothes anymore, and she and the other staff member told me rudely Just Leave!!! I cant believe what I have heard. I think they were very rude and nasty and it was a very horrible shopping experiences.
Jun 10th, 2022