Texas Chicken Manukau

Don't typically review food places but believe this had to be shared. Started off ordering Habanero family meal, where I struggled to understand the lady serving me, where it was just back and forth finally concluding my order. Upon waiting I could see the two ladies talking away one sitting down (near the til) both smiling away, bear in mind this was a busy time on a Friday night (6:30-7:00pm). Received my order and realized it was the wrong order where I had received way too much food (two boxes of chicken and 6-sides) and instantly returned it. Received my order for the 2nd time and went home and found not only had I received the hot and spicy chicken (not honey & habanero) but also the sides we're incorrect, receiving three small gravy and chips oppose to one large gravy, large coleslaw and chips as part of the package deal. In the past haven't had the best experience where a lot of times spicy chicken and sides weren't available and even missed items (honey buns), which I could overlook, but this was the nail in the coffin. Sorry but feel this had to be shared in hopes to see overall improvement.
May 4th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 25th, 2023

Fried chicken is really yum. It's fresh and crispy
Apr 24th, 2023

New menu board, new staff, new uniform.... same old grumpy attitude as always. Do these guys even know what customer service is? The way they treat their customers is disgusting. No eye contact, no smile and yells at you. Got chicken tenders x 2 and wife and I almost choked on how dry they were. When this TC opened it was good food at a good price but now I'd rather go anywhere else than there. Totally disgusting. And tonight their drink machine doesn't work and they offering no alternatives and still charge full price. What a bloody joke.
Apr 20th, 2023

It's in a food court, drink station always disgusting dirty ,sticky and straw rubbish. Waiting for food that is prepped to serve ,rakes longer WHY? Customer service is somewhT need upgrading and what is with the plain tasteless mash n gravy? And a tasteless biscuit,hardly no honey on top and dry. And old warm fries,anyone could tell. Like prep and serve hot fresh food, people pay good money for.
Apr 19th, 2023