Manukau Superclinic.

(Translated by Google) Make an appointment (Original)
Mar 12th, 2023

Poor customer service and wait time, you wait for 1/2 hours to see a doctor. So useless and slow. Plus the hospital looks like a mental hospital.
Mar 9th, 2023

Spent 4 months going here every 2 weeks to module 2 for an archillies rupture. EVERY appointment they booked for me i would turn up and have to wait ATLEAST 2 hours to be seen, sometimes 3 hours. Waiting room completely full and staff seemed to be always confused about basically everything not to mention the amount of mincing around they did was incredibly unprofessional. Once i was seen every appointment consisted of about a 30 second catch up and i was on my way. At no point was i given any sort of guidance or even an exam of any sort. I highly recommend if you have the option to go somewhere else. Do it.
Feb 23rd, 2023

Cafe isn't extensive. Warm staff.
Feb 18th, 2023

First appointment immediately cancelled when i was watching for 2 hours. No one lets us know its been canceled when we check in - After discussion i feel quite bad but I understand sometime, somewhere mistakes, and I have wait for another month with appointment, frustrating, same things happen we was waiting and waiting until 8 group patient left, finally we got CALL but CALL TO TOLD US GO HOME. Samething, same place, same people, same result, nothing act, second time samething happen THAT IS NOT THE MISTAKE ANYMORE we feel like idiots by the way they guiding us around n around. Gynaecology booked an appointment for patient on 06/03/23. Patient and daughter in law( i )came in for appointment on 06/03/23 at 1pm. Patient waited till 2:15pm, the clinic cleared and module 10 staff told patient their appointment was cancelled. Patient came again today for appointment on 03/04/23. Bella brought patient in today at 3pm for appointment at 3:15pm and they waited 2 hours before the module told them the appointment was cancelled. I is very upset and had told the module the patient does not speak English, and to call her number for appointments. Checking file today, the patients spoken language on file was English but she only speaks Vietnamese. The contact number was also incorrect, it has now been updated. I advised that the attitude of the staff was very unprofessional it was understandable that the appointment was cancelled once but the appointment being cancelled twice in the same manner by the same people was unacceptable.i feels personally attacked and was very upset at the service and the way the service was delivered. I would like accountability and recognition for the treatment she has experienced and would like an apology from module 10.
Mar 20th, 2023