Unichem

Bad customer service - staff need to be trained better esp when asked for help dont know why they runaway when asked for help making excuses they helping another customer and when you look at them they just standing in one place. I mean isnt that what your job is and what you are being paid to do
Aug 24th, 2022

Worst service.
May 25th, 2022

11-11-21 Received a text confirming a prescription ready for collection. Before heading in to collect I check opening hours 9pm closing. I arrive shy of 5:30pm and roller doors are half shut and lights out. I call twice to no answer. While walking away I hear roller doors, I turn to see a female staff rushing to close the roller doors and walk away quickly. I turn back getting her attention and questioning why the pharmacy had closed so early when signage states 9pm closing and online saying the same. Her reply, only THIS week it is closing at 5:30pm???? I emphasize that online states 9:00pm closing. So opening hours are 9am-530pm Monday-Friday, to her confirming, Yes! RIDICULOUS!!!!!! ... either she is lying or your signage and online hours need to change. Waste my time!
Mar 18th, 2022

Friendly staff very welcoming
Nov 1st, 2021

Literally have been coming to this pharmacy for small things since I was a kid and never have I ever had such bad customer service. The plaza as you can imagine is very quiet during the week so there was no line at all so to get attention was very quick and easy. That wasnt my complaint it was more or less the lady that had attended to me today. While I was waiting at the front she signalled me to come to the counter where she was sorting another customers documents out. Since I was in the plaza shopping I thought Id make an inquiry about passport photos and if they do it during level 3. When going towards her she made no eye contact with me and hadnt asked why I came so I stood in silence for a second and the asked if they did ID photos. She just suddenly said no. Just no..nothing else while just not looking at me and just sorting her documents other customers documents out (mind you there was no one there so there was no reason for her to feel like shes overwhelmed) and then I asked oh so they dont here? And then she gave me another short no while still Looking down not acknowledging that Im right thereno advice on a alternative,no website or reference to look too..just a no the real thing that grinds my gears is if shes doing the same rude attitude to senior who mainly go into the pharmacy.. are they treated the same way? Would you want your elder father,mother,uncle,Aunty to be treated like that and not have a say? I think not..although it was a short interaction and I got the answer fast..you dont treat other people like especially with others mental state during lockdown with such rude attitude. I will never come back to this place and with the lady in particular . I hope arent treating our senior citizens that same way. Thank you no thank you goodbye.
Jan 7th, 2022