Vodafone Manukau

It was a busy shop and we had to queue up and wait for about 10 minutes. We had a complex problem and couldn't fix it on the phone to One NZ. So the helpful assistant was able to sort it out, even then it took about 15 minutes.
May 3rd, 2023

Apr 30th, 2023

The most clever employers in one shops I went to.
Apr 20th, 2023

Apr 7th, 2023

Absolute waste of time this morning. I spent 30 minutes in line to try and use my phone insurance. I get told I need to lodge a claim first which takes me 30 minutes to do on the phone. I go back to vodafone and wait another 30 minutes in line. Then I give them the claim and I am told that no loan phones are available. I am then told that this is just something done out of courtesy by the stores and isnt related to the insurance. But the vodafone website clearly states All One NZ retail stores are available to assist if you need a phone repair or have bought a faulty phone, including giving you the option of a loan phone while your phone is being fixed.. Please do better, dont waste peoples time, and dont turn something that should be simple into two hours of annoyance.
Mar 26th, 2023