Artisan Manufacturing Jewellers

I cannot speak highly enough of Artisan Jewellers. After a terrible experience with another Jeweller who had my stones for over 12 months and still hadn't really even started making the ring, I took my stones to Andrew. Within about 3 weeks he had it done. I was super impressed with the high level of communication regarding design and blown away by the finished product. Thank you so much.
Jan 29th, 2022

The team was so great to deal with had to get my ring resized before the big day with not much notice the team at artisan sorted it all out. and made everything work thanks guys
Nov 19th, 2021

Positive: Professionalism, Quality
Oct 23rd, 2021

This husband and wife team produce some amazing quality jewellery - that is their forte! I am in awe what can be done with old jewellery into something new or just starting from scratch on an idea/drawing. Just need to check their facebook page out to see that. What I am gobsmacked about is reading keyboard warrior trolls who feel they need to slam a small business. I mean to give a 1 star because you expected them to drop everything to fix a watch that you didnt even buy there, when others were waiting in front of you, because you were in a hurry entitled much! Or adjust something that you brought online probably no doubt overseas, and then not respect their rule to not work on these due to issues with the quality that they cant guarantee. Or wanting a freebie years later without a receipt. Give these guys a break they are hard working small business owners and produce some amazing quality and bespoke pieces and giving a bad review just because youre having a bad day is unfair. I have only ever found them to be awesome to deal with, and its a shame that the few that have complained outweigh the thousand and thousands of happy customers that are sporting Andrews creativity and havent put up a positive review.
Mar 1st, 2022

Got a custom engagement ring made. Ended up being valued at 8000. Gave him my ideas, he said he would do some sketches. Next I hear from him he has made the ring, hasn't done it how we had discussed and wanted me to approve it for the setting of the stone. I didn't have time to get things changed so just ran with it as it was. When we first spoke I wasn't going to need it for 7 weeks so there was more than enough time to do things right. Not only did I not get the ring made as requested and agreed on but the stone came loose after 12 days. Spoke to 4 jewelers both on the US and here in NZ, all said whoever made it did not know how to work with raw gems. Plus side he was friendly and did try to make it work. Even met me on a day hes normally closed as I was working all week at one point.
Nov 18th, 2021