The Heart of Rotorua

Mar 27th, 2022

Dec 4th, 2021

At first I was concerned when I arrived at the address, there was no board advertising the place and the "green" coloured walls was not my personal taste, however once I got inside my unit, I was pleasantly surprised. Very cute and cosy with lots of little snacks etc to greet you on arrival. This is one of those places that rings true for the old saying "don't judge a book by its cover".
Aug 19th, 2021

I do not recommend this motel at all. I went with my family ( with small baby) booked online after reading description ( stating whole house was on rent for a night) I paid $310 per night and when we went their it was a tiny room with no facilities or appropriate to stay with little bub( so unhygienic ) when I tried contacting manager ( landlord) she was so unprofessional and rude said ok if u vacate now I will give u refund of $150 vacate in 10 mins if u dont like the place. We lost $210 cancelation fees later on saying in email we didnt show up which was false. Please do not book this place without seeing in real. As on site it looked fabulous but in real wasnt good enough to live with family specially with baby. Was moldy and disgusting. No seating area for food only one old small table with dirt on it. In photos they advertise for lot of things but in real its totally opposite so do not book without seeing. Im unable to upload pics or else I have for reference what Im talking about.
Jan 16th, 2023

Jul 9th, 2021